Frequently Asked Questions
What colour settings should my artwork use?
All images must be saved in CYMK mode between 300-500dpi
Please make sure all colours are nominated correctly
as PMS or CYMK and are relevant to the job you are submitting.
What file formats to you accept when submitting artwork?
1Print will only accept the following formats as final artwork.
Artwork which does not adhere to these specifications will incur artwork charges.
- Adobe Acrobat Version 9 or below (PDF)
- Adobe Photoshop Version CS4 or below (PSD or TIFF)
- Adobe Illustrator Version CS4 or below (INDD)
- Adobe InDesign Version 7 or below (QXD)
- QuarkXpress Version 9 or below (PDF)
- We accept files in PC and Mac format
- All artwork must include 2mm bleed (if artwork is to run to edge of product)
- Where possible, please convert your text to paths, curves or outlines
- Please supply us with all the relevant files, including linked items for output (e.g. fonts and graphics)
Does 1Print provide artwork design services?
Yes, we do provide artwork design services upon request. If you want us to design your artwork for printing, please use our Custom Quote Form and let us know. We will contact you to discuss your requirements further. Business Card Design is available as an option when ordering from the Business Card Special page.
I want a greater quantity than is available using your shopping cart. Am I out of luck?
We are more than happy to do large offset printing runs above the maximum set number offered on the website shopping cart facility. If you have an extra large printing order, complete the Custom Quote Form and we will offer you a special price.
What is Offset Printing?
Offset Printing uses large scale printing machines that use liquid inks. The large scale machinery used in offset printing is reserved for big printing jobs with a minimum of 1000 sheets.
What is Digital Printing?
Digital Printing uses toner instead of ink. This method of printing is far more economical for short run print jobs than offset printing.
You mention highest quality for lowest possible price. How can you claim highest quality?
Because we own our own industrial grade printing equipment in-house and we are an actual printing company, not some agent or outsourced retailer or a backyard business with a printing press. We use the best, highest quality artboard. Our entry level business cards, for example, are printed on 350gsm artboard, while most of our competitors offer 210-230gsm for a higher price.
Can I receive a free printing sample to see the quality of your services?
You certainly can. Simply complete the Free Sample Request Form on this website with your details and we will send you a printing sample pack so you can see the value of our printing services for yourself.
I have an urgent printing job. How quickly can I receive the finished product?
If you need your printing job completed and delivered in the shortest time possible, simply complete the Urgent Printing Form on the website before 3pm on a work day and the finished product will be dispatched in 2 working days by priority delivery. You will be contacted to confirm dispatch.
We value your privacy and you can view our policy on how we use the information you share with us here.
I want to print something that does not appear as a choice in your ordering facility. Can you still help me?
We are more than willing to accommodate anything your printing job requires. The more of our customers that ask for something, the more likely we will be to make the option available from the website. If the options you want are not available from the ordering facility, you can request it by filling out our Custom Quote Form.
What payment methods do you accept?
If you are making an order online using our secure shopping cart facility, payment by Mastercard and Visa are the only options.
- Electronic Funds Transfer (EFT)
- Credit Cards (Visa and Master Card)
- Cheque (made out to 1Print Pty Ltd)
If you wish to make your order via email, over the phone or in person, we can be very flexible as to how you make payment, including credit card payments. Please be aware that we require a successful payment before your printing job commences.
All non-credit card orders start here
I Want to Use Metallic or Specialty Colours For My Print Job. Do You Offer This?
Yes we do. If you want to use specialty colours like metallic silver or gold you can request this by completing and submitting the Custom Quote Form.